Chip Card a.d. Beograd Card (hereinafter referred to as the Chip Card), as a member of Asseco / Payten Group, is everywhere where technology and business combine with everyday life. Our experience enables us to provide reliable and advanced payment processing services for our clients (banks and other legal entities) and payment services for e-commerce merchants.
We never lose sight of the human and social dimensions of our work. Chip Card strives to comply with the highest standards of management, communication, and transparency. Foundations of our business include observing the applicable laws and regulations on privacy and personal data protection. We particularly value respecting the privacy of Users visiting our websites.
Purpose of the Policy
The Policy applies to Chip Card website www.chipcard.rs and www.e-services.rs owned by Chip Card (hereinafter referred to as the Chip Card websites).
Chip Card declares that Chip Card website is run with utmost care, in compliance with the rules of technical know-how and professionalism, as well as in accordance with the applicable legal regulations, in particular those that protect privacy of Internet website Users:
Regulation No 2016/679 of the European Parliament and of the Council of the EU of April 27 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, Official Journal of the European Union L. 2016 No 119/1
Law on Personal Date Protection ("Official Gazette of the Republic of Serbia" no. 87/2018) and other applicable regulations
In accordance with the accepted practice of most of web services, we keep HTTP enquiries sent to our server. This means that we public IP addresses from which Users browse information content of our service. The browsed resources are identified by URL addresses. We also know the following:
- time the enquiry arrives;
- time taken to send the reply;
- name of client station – identification is executed by the HTTP protocol;
- information on errors that occurred while executing the HTTP transaction;
- URL address of the site previously visited by the User (referrer link) – if the transfer to the Office’s page was made through a link;
- information on User’s browser.
Regardless of the above, circumstances can be when information other than the above concerning the User, including personal data, will be indispensable to execute the requested service or process. Such is the case, the User will be informed of the necessity to make available of certain information, including personal data, and of the purpose of using such information. The User is able to make a voluntary decision concerning making available or denial to make available of his/her personal data. Nevertheless, making available of personal data may be required in a situation when the User is interested in obtaining information concerning provision of a service, event specified as a part of Chip Card websites (e.g. obtaining information on a product, organized event, offer, downloading a demo; launching an internship program, recruitment process). Thus, the User may be requested to fill in and send a form/questionnaire where it will be clearly indicated what kind of personal data and for what purpose will be gathered.
The data provided will be processed for the period necessary to achieve the purpose of the provision, unless the law provides otherwise.
In a situation when the User reveals personal data of a third person in the form/questionnaire, it is assumed that the User has an appropriate consent of the person whose data he/she has revealed.
The User is entitled to view and the right to amend and complete any incorrect or incomplete personal data. Regardless of the above, the User is at any time entitled to demand that processing of his/her personal data is ceased – the data are deleted. The form of submitting such a request is specified while gathering such data.
We reserve that Chip Card websites do not gather, monitor, or verify information on the age of Users visiting them or any other information gathering of which would enable Chip Card to determine whether the User (including the recipient and a user of e-mail lists, participant of questionnaire research, and a person participating in contest organized via them) has a capacity to perform acts in law.
Persons not having a full capacity to perform acts in law should not place orders or subscribe services provided by websites, unless their statutory representatives express their consent for this if such a consent is sufficient according to applicable legal regulations.
Chip Card websites use the so-called cookies or other technologies featuring functions similar or equivalent to cookies, i.e., information stored on the end device of Users visiting Websites. Cookies are automatically downloaded and used by Websites at each connection with the User’s end device.
- provide services;
- adapt the contents of websites to the User’s end device, store individual settings of the User and to optimize the use of websites;
- improve safety by controlling violations in the process of using websites;
- obtain collective, anonymous statistics to improve functionality of websites;
- maintain User’s session (this refers to websites with user log on option) so the User does not have to re-log with his/her login and password on each website;
- enable the use of basic functionalities of websites (e.g., storing visited sites in order to reinstate them at User’s demand);
- for advertising and marketing purposes to adapt the advertising content displayed on Chip Card websites and on other websites to User’s preferences.
As a part of websites Chip Card, we use the following types of cookie file:
- session cookie files (temporary) – stored on the User’s device only when websites are used, i.e. until logging off, closing a website or closing browser used by the User,
- permanent cookie files – these remain at the User’s device until their life cycle ends (operating time parameterized for a cookie) or until removed by the User.
Settings concerning the files are individual for each internet browser. It is worth knowing that the default option is to enable cookie acceptance. Each User, however, may completely turn this option off or limit cookie acceptance to a certain extent on his/her device. We inform that this can influence the comfort of using websites and result in a lack or improper display of a majority of websites. In some cases, it is possible to set the browser to ask for User’s permission to install cookie files. This enables the User to control cookie files but can slow down the browser.
In order to easily manage cookie files, the preferred browser should be selected, and instructions should be followed:
- Internet Explorer
- Windows Phone
Failure to change the settings in the scope of cookies means that these will be installed on the User’s end device, and, thus, Chip Card will store information on User’s end device and obtain access to it.
Making Available of Websites
PR and Marketing.
All information, including personal data, made available by the User as a part of Chip Card websites and provided while the User participates in a range of various meetings organized by Chip Card may be used for marketing and PR purposes as a part of various marketing campaigns conducted by Chip Card and Asseco / Payten Group entities if the User expresses his/her consent for that. User’s consent is equivalent to acceptance of receiving commercial information.
Chip Card website may be involved in recruitment of new staff, interns, trainees, partners for Chip Card. Personal data obtained in this manner are used for the needs of recruitment only as a part of current and future recruitment processes. Filling in a recruitment form, the User expresses his/her consent for participation in the current and future recruitment processes conducted by Chip Card. The consent refers to all documents submitted as a part of recruitment processes.
Making Available of Information to Clients, Partners
Personal data and information provided via Chip Card website may be used to develop and manage business relations by Chip Card with a user representing a Partner or Client. In particular, commercial, services, marketing information or information on partner programs may be sent. Chip Card reserves the right to make available of such information top other associated entities in order to provide a services process provided making available of such information is possible.
Contact for privacy protection or personal data protection issues:
Chip Card a.d. Beograd
Bose Milicevic Street no. 8, Serbia
Phone: +381 11 30 40 961
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